Refund policy

At Nail Wit, many of our products are made to order. Because of this, we do not accept returns or exchanges for reasons such as wrong size, color choice, or change of mind.

That said, if there’s an issue on our end, we’ll always make it right.

Damaged or Defective Items

If your item arrives damaged, defective, or misprinted, please contact us within 7 days of delivery.

Include:

  • Your order number

  • A clear photo of the issue

Once verified, we’ll send a replacement or issue a refund at no additional cost.

Incorrect Orders

If you receive the wrong item, size, or design due to an error on our end, we’ll replace it or refund you.

Non-Returnable Items

Because each item is custom made, we cannot accept returns or exchanges for:

  • Incorrect size selection

  • Color or design preference

  • Buyer’s remorse

Please double-check size charts and product details before placing your order.

Refund Processing

Approved refunds will be processed back to the original payment method. Processing times may vary depending on your bank or payment provider

 

 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at morrisonj_5@msn.com. Please note that returns will need to be sent to the following address: P,O Box 547 weiser idaho 83672] 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at morrisonj_5@msn.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at reuben@ironwoodventure.org

.This website is operated by Ironwood Ventures LLC, doing business as Nail Wit